Privacy Policy

Short version: we collect what we need to run Beme and nothing more. We don't sell your data and we don't share it with advertisers. Your estimates are visible to you and to nobody else.

Beme is operated by Joshua James Mills, trading as BUILDIT DESIGN (ABN 92 984 085 606), Queensland, Australia. This policy explains how we handle personal information under the Australian Privacy Principles. Contact us any time at beme@buildit.design .

What we collect

Account details. Your email address, and the name, phone number and business name you enter when you set up your account. The business name is what appears on your exports if you're on Pro.

Project data. Everything you build in Beme - projects, walls, wall types, material libraries, supply rates, settings - plus the building plan PDFs you upload and the page images we render from them so the plan can be displayed and traced.

Subscription details. Which plan you're on, its status and billing period, and the customer and subscription identifiers our payment provider gives us. We also record when you start a job, so we can count jobs against your plan's allowance.

Payment details. Handled entirely by Stripe. We never see or store your card number. We see whether a payment succeeded, the plan, and the email address you paid with.

Website analytics. Our marketing site (bemeapp.app) uses Plausible, which is cookie-less and doesn't track individuals or follow you across the web. It tells us which pages get read, not who read them. The app itself carries no analytics.

Where it's stored

Account and project data, including uploaded plans, are stored with Supabase in its Sydney region. Payment data is held by Stripe. Email we send about your subscription goes through Resend. All three encrypt data in transit and at rest.

Those providers process data on our behalf and may handle it outside Australia in the course of running their services.

Who can see it

Beme is a single-user product. Nobody else can see your projects, your library or your quotes - there is no sharing, no team access, and no shared workspace you can be added to.

On our side, only the people who run Beme, and only when there's a reason - normally because you've asked for help and we need to look at your account to give it. We don't sell your data, share it with advertisers, or use it for anything beyond running the service.

Cookies and local storage

The app keeps a sign-in token in your browser's local storage so you stay signed in, along with your preferences and a local cache of your projects so it stays usable on a bad connection. Clearing this from Settings signs you out of nothing else and removes no cloud data.

We use no third-party tracking cookies, on the site or in the app.

Getting your data out, and deleting your account

Access and correction. Your account details are editable in Settings, and every project you own is visible and exportable as a PDF at any time - including after a subscription ends.

Erasing your project data. Settings has an "Erase my account data" action. It permanently deletes your projects, wall types and settings from the cloud and from your device. It does not close your account, and it does not stop your subscription - cancel that separately from the billing portal.

Closing your account. Settings has a "Close my account" action. It cancels any active subscription, permanently deletes your projects and the plans you've uploaded, and removes your account and the personal information we hold about you. It happens immediately and it cannot be undone, so export anything you want to keep first.

A bulk export. There isn't a one-click one yet - projects export individually as PDFs. If you want everything at once, email beme@buildit.design and we'll put it together for you. Same address if you'd rather we handled a deletion by hand than pressed the button yourself.

Some records survive a deletion because we're required to keep them - principally the tax invoices for payments you've made, which are held by Stripe and by us for the period Australian tax law requires.

How long we keep it

We keep your account and project data for as long as your account exists. Cancelling a subscription does not delete anything - your work stays reachable in read-only form so you can come back to it, or export it, whenever you want. If you'd rather it was gone, ask us and we'll delete it.

Backups roll over on a longer schedule than live data, so a deletion can take a little longer to work through those.

Email we send you

We email you about your account and your subscription: your sign-in code, a receipt when a subscription starts, a reminder about a week before a free trial converts to a paid one, and notices if a payment fails. These are part of running the service, so they aren't something you can unsubscribe from while you have an account - close the account and they stop.

If we ever send marketing email, it will have an unsubscribe link and we'll have asked you first.

Complaints

If you think we've mishandled your personal information, email beme@buildit.design and we'll look into it and come back to you. If you're not happy with how we've handled it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Updates

If we update this policy in a meaningful way, we'll tell active users by email. The "Last updated" date at the top of this page reflects the most recent change.

Contact

Questions or requests: beme@buildit.design .